How we work
From a WhatsApp message to handover: how to report a fault, how we bill labour and travel, and what the warranty covers. No hidden costs.
- RequestWhatsApp or form: yacht, marina, symptoms, photos.
- First diagnosisQuestions and a work plan, often still remotely.
- Quote and dateDeposit on labour; for Fly-In, travel paid in advance.
- Work on boardOn-site diagnosis, repair and a test with you present.
- HandoverReport, invoice and warranty on labour.
12-month warranty on labourParts: manufacturer's warrantyLong projects: team of 2–3Breakdowns at weekends too
Billing
We work on a day rate or hourly rate, depending on the scope. We give you a quote before work starts, after the first diagnosis.
- Deposit: a deposit on labour is due before work starts.
- Travel and Fly-In: the technician books flights and accommodation, and travel costs are paid in advance, before booking. On request the ticket or hotel invoice can be issued in your name.
- Parts: we can bring them or help you buy them.
- Payment: by bank transfer, the balance after handover.
Warranty
We give a 12-month warranty on labour. Parts are covered by the manufacturer's warranty.
Large projects
For long refits we come as a team of 2–3 people and work in rotation until the job is finished.